Q: I installed QuickTime and the Don Johnston product on my Macintosh computer. When I launch it, it gets to the introduction screen and freezes. What should I do?
A: Make sure the Quicktime extension is on. (Go to the Extension Manager control panel and make sure it is checked.) Make sure Virtual Memory in the Memory control panel is turned off. If Virtual Memory is on, turn it off and restart your computer.

Q: I installed QuickTime and the Don Johnston product on my Macintosh computer. When I launch it, it gets to the introduction screen and freezes. What should I do?
A: : Make sure that the Quicktime extension is turned on. (Go to the Extension Manager control panel and make sure it is checked.) Make sure Virtual Memory in the Memory control panel is turned off. If Virtual Memory is on, turn it off and restart your computer."

Q: When I try to run one of my Little Books Series on my IBM compatible computer, I get an error message that it cannot find the lingo.ini file.
A: Go into Notepad and save an empty file to the Windows\System folder and save it as lingo.ini. This file is an empty file that the Little Books Series program is looking to initialise from.

Q: When I typed in my serial number, it said it was invalid. What should I do?.
A: Try using capital letters instead of lower case by using the Shift key (not caps lock). Be sure you are using zeros and ones for numbers and not the letters "l" and "o". If you still get the error message, Call Don Johnston Technical Support for a new serial number or a new copy of the product.

Don Johnston is committed to keeping our software programs compatible with the most recent computer operating systems available.

As such, we now have many of our products available for OS X including SOLO, Co:Writer, Write:OutLoud, and the Start-To-Finish series. Word study and switch software will follow. We appreciate your patience and continued support as we work toward this for you!

In the meantime, you can still run your Don Johnston software on OS X computers in classic mode. We also encourage you to please let us know your plans for upgrading to OS X or if your school has already upgraded. We are keeping track of this information so that you can be the first to be notified with product timelines and shipping information.

As always, we welcome your input and we would like to hear from you about your technology needs in general so we are able to better serve you. Please feel free to contact your Educational Support Specialist to let them know what your technology plans are including Windows, networking or AlphaSmart/Dana purchases.