Co:Writer SOLO Edition - Windows XP/2000
Co:Writer SE is transferring incomplete sentences to the target application.



Summary
After completing and sending a sentence from the Co:Writer sentence window, only part of the sentence is transferred to the target application.

Cause
On some computers, the sentence window will "restore" itself and take focus prior to the full transfer of the text to the word processor. This behaviour is most often exhibited with Microsoft Word on Windows XP.

Resolution
The "Auto-Hide" option needs to be enabled for proper operation on these computers. By default, newly created writers will NOT have this turned on.

  1. Start Co:Writer
  2. Expand the "More Commands" command on the Co:Writer Tool Palette
  3. Select the Settings Button
  4. In Settings, select the Prediction tab
  5. Check the Auto-Hide box
If this does not solve the issue there may be a conflict with IntelliKeys USB. It has recently been discovered that IntelliTools IntelliKeys USB interferes with Co:Writer 4000 (and potentially SOLO Edition) when used with MS Word (and occasionally WordPad). The common symptom of this is that Co:Writer will send only the first partial segment of the sentence that is trying to be sent to the program. The problem is brought on by the software drivers for the IntelliKeys keyboard, and it does not necessarily need to be connected to the computer for this issue to occur.

In order to get Co:Writer to function in this environment you will need to do the following:
  1. Hit ALT + CTRL + DEL to enter your “Task Manager”
  2. Click the tab marked “Processes”
  3. Look for the file called “ikusbsvc.exe” under the field labeled “Image Name”. This is the IntelliKeys driver that is causing the problem
  4. Click on the “ikusbsvc.exe” file and then end the process

Once it has been determined that this is the problem you will need to refer to IntelliTools technical support at 1-800-899-6687. They are aware of this issue and are working on an updated driver to resolve this problem.


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